Busy B Landscaping Privacy & SMS Messaging Policy
Effective Date: September 10, 20251. Information We Collect
We collect only the following personal information when necessary to provide services or communicate with you:
- Name
- Phone number
- Email address (if provided)
2. How We Use Your Information
Your personal information is used only for the following purposes:
- To respond to your requests (e.g., service inquiries, estimates).
- To send you important updates related to your services or appointments.
- To send SMS messages if you've opted in (e.g., appointment reminders, status updates, promotional updates, as indicated).
3. No Selling or Sharing of Personal Information
We will never sell, rent, or distribute your personal information.
We may share your phone number with our SMS provider (OpenPhone) solely to send the text messages you’ve consented to. This is for delivery purposes only and does not constitute marketing or further disclosure.
4. SMS Consent & Opt-In
- You must provide express consent before we send you any SMS communications.
- Consent may be provided via a checked box on our web form, verbal confirmation, or a text keyword reply.
- Consent is not a condition to purchase or receive our services.
- We keep records of when and how you consented, so we can comply with legal requirements.
5. Message Frequency
- Typical frequency: appointment reminders or occasional updates.
- If frequency may vary, we will note that accordingly (e.g., “Message frequency varies.”).
6. Opt-Out Process
- You can opt out of SMS at any time by replying with one of the standard keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
- After opting out, OpenPhone will automatically send a confirmation message:
“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
- Once you’ve opted out, we will immediately stop sending any further messages to your number.
7. Resubscribing
- If you wish to receive messages again, you can reply START or UNSTOP. You'll receive a confirmation and messaging will resume.
8. Compliance & Record-Keeping
- We comply with the Telephone Consumer Protection Act (TCPA) and FCC rules by:
• Sending messages during business hours (8 AM–9 PM recipient’s time zone) only.
• Clearly identifying ourselves in initial messages.
• Including opt-out instructions.
- We maintain records of opt-ins, opt-outs, and message history (via OpenPhone) for compliance purposes.
9. Data Retention & Security
- We retain your contact information only as long as needed for messaging or to comply with legal or business needs.
- Your data is stored securely, and access is limited to staff members who manage communications.
10. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after changes are made constitutes acceptance.
11. Contact Us
If you have questions or wish to request deletion of your info or opt out of communications entirely, contact us at:
Busy B Landscaping
PO Box 76
Capshaw, AL 35742
Phone: (256) 655-4472
